At HVL we value your privacy. It is important that you read and understand the privacy policy as it will explain how we collect and use your personal information and why we do this. This policy relates to your use of this website and data we gather from you at HVL-related events.

All personal information is kept on a secure server.

Data Protection
For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

Hoylake Village Life CIC is the data controller of the personal information we hold about you.

The HVL Privacy Policy FAQ’s

What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.

What information do we collect?

• When you susbcribe to our website or consent to communications from us we ask for, and collect, personal information which may include your name, address, telephone number and email address.
• If you sign up to receive our email newsletters, we will request and store your email address.
• HVL and third-party providers of advertisements may also collect information regarding your visit to hoylakevillage.org.uk. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.

How do we use your personal information?
We use this information to make your experience of our website and of any events we take part in as easy and enjoyable as possible.

• To process your communications.
• Online account holders require an email address and password to access their account.
• To send you news of events, special offers and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time.
• Any information we collect about customers' browsing habits is used for statistical analysis and to continuously improve the HVL website and the products and services offered.

Why do we contact you?

• If you have signed up for our newsletters, we contact you to update you about exciting new events, sales and offers which are exclusive to our Contact List. You can opt out of marketing emails at any time – see below for more details.
• We may need to contact you by telephone if there is a problem with your website account or if we need to get in touch directly for any other reason.

What are your rights?
Right of access - You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to [email protected], or in writing to:

The Data Protection Officer
Hoylake Village Life CIC
Town Hall Chambers
1, The Quadrant

In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.

We will without delay and within 1 month of your request (subject to extensions in some cases):

• confirm what personal data we hold about you;
• provide a copy of the data in commonly used electronic format if the request is made electronically.
• provide any supporting explanatory materials.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.

Rights of Rectification and Erasure (the right to be forgotten) You may ask us to correct or remove information you think is inaccurate or no longer necessary.

Marketing communications
You can sign up to receive marketing communications through our online sign up form when you create an account. Simply tick the opt-in box at any of these stages. It is also possible to sign up for marketing communications at some of our events.

Marketing communications may be sent by either electronically via email or physically through the post. If you have an online account you can choose your preferences for each or opt-in/opt-out.

How to unsubscribe from marketing communications?
All Hoylake Village Life website users have the choice to refine or opt out of receiving marketing communications from us.

If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications or log into your account to change your preferences.

The bit we cannot control…
Third party sites: Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We will use cookies (electronic tags) to monitor your browsing habits on our site, for example, which pages are visited. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit the HVL website, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Please see our cookie policy for full details.

Any questions?
If you have questions about your personal data or our privacy policy, please contact our data protection officer at [email protected] or phone 0151 632 1657
Alternatively, you can write to us at:

The Data Protection Officer
Hoylake Village Life CIC
Town Hall Chambers
1, The Quadrant